In accordance with the UK Package Travel & Linked Travel Regulations 2018, Directive (EU) 2015/2302 or the local applicable law in the country of residence of the passenger(s) booking with Cycle Breaks Ltd are fully protected for the initial deposit and subsequently the balance of all monies received by us, including repatriation costs and arrangements, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Cycle Breaks Ltd.

The respective laws accordingly to the country of residence of the passenger(s) usually only requires us to provide cover for Package & Linked Travel Arrangements. There is no requirement for Financial Protection of day trips or single elements, and none is provided unless the local law requires such. If you have questions on this then please contact Cycle Breaks Ltd.

Cycle Breaks Ltd has taken out an insurance provided by International Passenger Protection Ltd (IPP) with Liberty Mutual Insurance Europe SE (LMIE) trading as Liberty Specialty Markets, a member of the Liberty Mutual Insurance Group. LMIE’s registered office: 5-7 rue Leon Laval, L-3372, Leudelange, Grand Duchy of Luxembourg, Registered Number B232280 (Registre de Commerce et des Sociétés). LMIE is a European public limited liability company and is supervised by the Commissariat aux Assurances and licensed by the Luxembourg Minister of Finance as an insurance and reinsurance company. This insurance is only valid for passengers who book and pay directly with/to Cycle Breaks Ltd (trading as Cycle Breaks, Suffolk Cycle Breaks and Walking Breaks).

For further information please go to www.ipplondon.co.uk

This Insurance has been arranged by International Passenger Protection Limited and underwritten by Insurers who are members of the Association of British Insurers. The premium is included in the basic cost of our holidays and clients are advised of this cover in their booking confirmation letters.

In the event of our insolvency please make contact as soon as practically possible giving full details of what has happened quoting the name of your Travel Operator:

CLAIMS PROCEDURE FOR UK PASSENGERS:

IPP Claims at Sedgwick
Telephone: +44 (0)345 266 1872
Email: Insolvency-claims@ipplondon.co.uk
or online at www.ipplondon.co.uk/claims.asp

CLAIMS PROCEDURE FOR EU PASSENGERS:
IPP Claims at Sedgwick
Telephone: +31 103120666
Email: ippclaims@nl.sedgwick.com
or online at www.ipplondon.co.uk/claims.asp

Booking Process

Procedure 

A – Please complete the booking form once you have decided to proceed with your booking and after reading our booking conditions. We are also happy to take bookings by phone.

B – We will check availability of the tour and reply by email (or phone if preferred). We aim to do this within 24hours although please note that it can take longer, particularly if the requested trip is overseas (please note that our office is generally open Monday to Friday only).  Please do not finalise any dependant travel plans until you have received confirmation from us that your booking is confirmed.

C – If your preferred tour is available, we will let you know by phone or email as you prefer. Please note that we try to make option bookings on accommodation where we can, but this is not always possible. This means that a deposit would need to be made very quickly once we have advised on availability so that we can secure the booking. If option bookings are available, we will generally need to receive deposits of the higher of £50 per person or 10% (or 20-25% in the case of Bike & Boat itineraries) within a specified time-period if the option is not to lapse.

D – If the tour is not available as requested, we will discuss possible amendments or alternatives with you, seeking your agreement to any significant changes to arrangements or costs before continuing with the booking.

E – Due to the costs levied on credit card transactions, our strong preference is to receive payments via bank transfer. As well as transfers from UK based banks, we can also receive transfers in Euros, US $, Can $, Aus $ and NZ $ through your domestic banking systems. If bank transfers are not possible, we can send you a secure link so that you can make payment via debit or credit card.

F – Once we have received your deposit and confirmed your booking, at this stage it is safe to make dependant travel arrangements.

G – Using your data: We will use the information that you provide to us to deal with your enquiries and keep you up to date with the changes in our products and on the website. Please read our Privacy Policy