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Please read this carefully before making your booking. It sets out your agreement with us and contains important terms and conditions.
1. The agreement
Your agreement with us (“the agreement”) only comes into effect when we have received your signed booking form or telephone, fax or email instructions together with your deposit and insurance premium (if required) and we have issued confirmation of your booking (either written or verbal). A deposit of £50 per person is payable at the time of booking. The agreement is made in England and is governed in all respects by English law. Any disputes arising from the agreement will be dealt with exclusively by the Courts of England and Wales.
2. Payment of balance
When we confirm your booking with us, we will send you an invoice showing the balance of the payment due and the date by which it must be received by us. Payment of the balance must be made 6 weeks before the start of your holiday. If the balance is not received by the due date we reserve the right to cancel your booking and to apply cancellation charges as paragraph 5 below. Where bookings are made less than 6 weeks before the start of your holiday, full payment must be made when booking.
In accordance with English and European law, your payments to us are protected against our insolvency by financial failure insurance with International Passenger Protection Ltd and we will send you a certificate to confirm that this is the case. International Passenger Protection Ltd, who are authorised and regulated to sell insurance by the Financial Services Authority, can be contacted at IPP House, 22-26 Station Road, West Wickham, Kent BR4 0PR United Kingdom. Telephone: +44 (0)20 8776 3752
3. Price Guarantee
We guarantee that the price of your holiday will not be subject to alteration or surcharge once you have paid your deposit and we have confirmed the booking to you in writing. With the above exception, we reserve the right to increase or decrease brochure prices at any time.
4. Changes to arrangements
We guarantee that the price of your holiday will not be subject to alteration or surcharge once you have paid your deposit and we have confirmed the booking to you in writing. With the above exception, we reserve the right to increase or decrease brochure prices at any time.
5. Cancellation
If you have to cancel your holiday you must notify us immediately in writing by recorded delivery letter. We will be entitled to charge cancellation charges expressed as a percentage of total holiday price on the following scale, to be calculated from the date on which we receive written notification. Insurance premiums are non-refundable. days before departure:
| days before departure: | |
| More than 42 | deposit only |
| 42 to 29 days | 40% |
| 28 to 8 days | 75% |
| Less than 8 days | 100% |
6. Alteration/cancellation by us
There may be occasions when it is necessary to alter itineraries. The itineraries are statements of intention only, do not constitute representations or undertakings that they will be carried out and changes to them will not constitute material alterations. We will notify you of any such alterations as soon as we can and will offer you alternative arrangements of at least equivalent standard. In the unlikely event that we have to cancel your holiday or make material alterations we will notify you as soon as possible and offer you the choice of an alternative holiday or a full refund.
7. Force Majeure
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by “force majeure”. For the purposes of these booking conditions, “force majeure” means any event which we, our employees, agents or supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war, riot civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
8. Using your own bike
You should always ensure that your bicycle is in a good state of repair prior to use. If you have problems with your own bike whilst on holiday with us in Suffolk or Norfolk, we will bring you a replacement bike for the rest of your holiday and charge back the own bike discount given. On French holidays, no provision is made for mechanical assistance for those using their own bikes.
9. Dealing with problems
9.1 Complaints
If you have a problem with our services whilst on holiday you should report it immediately to your hotelier or to us (or to our local representative on French holidays) so that the matter can be put right. Any ensuing complaints should be notified to us as soon as reasonably practical and in any event put in writing to our office within 14 days of the end of your holiday.
9.2 Liability for injury or loss
We will not be liable for any injury or loss suffered by you except in the following circumstances:
i Death or personal injury caused by the negligence of us, our employees, agents or suppliers provided they were at the time carrying out work authorised by us;
ii Misrepresentation made by us, our employees, agents or suppliers provided they were at the time carrying out work authorised by us;
iii Breach of our contractual duty to exercise due diligence in making arrangements for your holiday and for consequential loss arising from any such breach
iv Failure to provide contractual services which are adequate or are of a reasonable standard.
10. Insurance
We strongly recommend that you are adequately insured for your holiday and consider insurance essential for overseas holidays. We will only accept bookings on overseas tours if you confirm to us that you have adequate travel insurance (however we do not require proof). Please note that on our French holidays you will be required to reimburse our local agent in the event of damage to or theft of your bicycle.
11. Passport
UK passport holders need to carry their passport when they travel to France. Non UK passport holders should check on passport and visa requirements for entry to either the UK or France.
